Shipping/Return, Taxes & Exchange

At Metal Crafts & Decor, our aim is to ship our products in a quick, safe and inexpensive manner. We deliver worldwide and within India.

For domestic order (delivery within India) we offer courier service only. Delivery will happen within 7-12 working days from the day we receive the order.

For international orders we offer sea as well as air delivery. It will depend on the mutual agreement between the customer and the Indianshelf. Time delay will be informed to the buyer before they confirm the order.

For domestic orders:

The cost of the product covers all the taxes*.

*Octroi or Entry tax: Due to the nature of interstate shipping, you may have to pay additional duties and taxes which are levied once a shipment reaches your state. The majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent duty charges will be levied. In the case where additional duties or taxes are assessed, customer will be responsible for paying these additional fees. If you are presented with an invoice/receipt from Courier Company for any duties and taxes, you will have to pay Courier Company directly at the time of delivery.

For international orders:

The cost of the product covers all the taxes*.

Import Duties and Taxes: Due to the nature of international shipping, customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. We are unable to calculate when and how much these customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. If you are presented with an invoice for import duties and taxes then you will have to pay at the time of delivery.

Cancellations will only be accepted if the order has not been shipped from our end.

Before you return a Metal Crafts & Decor's product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from each other. There is some minor difference in each every product due handcrafted work and human inaccuracy in production. 

Let’s not think of a minor irregularity or joint mark on the surface of the products as a defect. Handicraft by definition means a glorious uncertainty when it comes to uniformity.

Please read below our exchange and return policies before you exchange or return any item.